Privacy Policy

Last Updated: January 4, 2025

This Privacy Policy outlines the types of personal information collected, used, and protected by I Lov Guitars Inc., doing business as Maxx Report (“Company”, “we”, “us”, or “our”). This policy applies to the Maxx Report mobile app (“App”) and our website, located at https://www.looksmaxxreport.com. By using our App, you consent to the practices described in this policy.

The mobile app and website Maxx Report is designed as an AI-powered beauty analysis tool to help raise awareness of your appearance and provide general insights into potential factors that may affect your aesthetic features. However, it is important to note that Maxx Report is NOT a medical diagnostic tool and should NOT be considered a substitute for professional beauty, cosmetic, or medical advice, diagnosis, or treatment.

While the app can provide general observations and recommendations based on the information you provide, it is crucial to consult with qualified professionals, such as dermatologists, plastic surgeons, or licensed aestheticians, for personalized beauty advice and treatment plans. If you have specific concerns about your appearance or skin that may require medical attention, we strongly recommend consulting with appropriate healthcare professionals.

Please use Maxx Report responsibly as a supplemental tool for raising awareness about your aesthetic features and potential improvements. For comprehensive beauty advice and treatments, always rely on professional guidance in conjunction with the AI-powered insights provided by the app and website.

Information We Collect for the App

Personal Information You Provide

  • Name and Email Address: When you purchase a report through our App, we collect your name and email address to deliver your personalized report.

Information Collected Automatically

  • Log and Usage Data: We collect information about your interactions with our App, such as screens viewed, buttons clicked, and time spent on each page.
  • Device Information: Information about the device you use to access our App, including hardware model, operating system, and unique device identifiers.
  • Location Information: We may collect information about your location based on your IP address or device location services.
  • App Activity: Details about your usage of the App, including usage metrics, feature interactions, and content consumption.
  • Crash Data: Information about app crashes, system activity, and error reports to help diagnose and fix issues.
  • Referral Information: Details about how you arrived at our App, such as referral links or advertisements.
  • Network Information: Information about your internet connection, including your IP address, network type, and internet service provider.
  • Cookies and Tracking Technologies: We may use cookies and similar technologies in the App to enhance your user experience and analyze usage patterns.

Information We Collect when you use the Website

Personal Information You Provide

  • Name and Email Address: When you purchase a report, we collect your name and email address to send you the report.

Information Collected Automatically

  • Log and Usage Data: Details of your use of our service including traffic data and the resources that you access.
  • Device Information: We collect information about the device you use to access our services, including hardware model, operating system, and unique device identifiers.
  • Location Information: We may collect information about your actual location which can be derived from your IP address.
  • Browser Information: Information about the web browser you use to access our services, including browser type and version.
  • Cookies and Tracking Technologies: Data collected through cookies and other tracking technologies to help us understand your interaction with our services.
  • Crash Data: Information about app crashes, system activity, and error reports.
  • Referral Information: Details about how you arrived at our site.
  • Network Information: Information about your internet connection, including your IP address and network type.
  • Usage Metrics: Aggregated data on how users interact with our services.
  • Performance Data: Data on the performance of our services on your device.
  • Third-Party Services: Information collected through third-party services you connect with.

How We Use Your Information

We use your information to provide our services, communicate with you regarding service-related issues, and, with your consent, send you promotional messages and marketing. We may also use your information to comply with legal obligations and enforce our terms.

Third-Party Services

We use third-party services to enhance the functionality of our App:

  • Supabase: Used for authentication and secure storage of your data.
  • OpenAI/xAI: Utilized for analyzing the images you upload to generate personalized reports.
  • Stripe: Handles payment processing securely for the website. Payments on mobile are processed via Apple Pay and Google Pay.
  • Cloudflare & Render: Provides secure and reliable hosting services for the website.

Each third-party partner has its own privacy policies, which we encourage you to review.

Face Data Collection and Usage

When you use our App to generate appearance analysis reports, we temporarily collect and process facial images (“selfies”) that you upload. Here's how we handle this sensitive data:

  • Collection: We collect facial images that you voluntarily upload for the purpose of generating personalized appearance analysis reports.
  • Usage: Your facial images are used solely to generate AI-powered analysis reports about your appearance.
  • Storage: Images are temporarily stored in our secure Supabase storage system during the analysis process.
  • Third-Party Processing: Your facial images are processed by our AI partners (OpenAI and/or xAI) to generate the analysis reports.
  • Retention: All uploaded facial images are automatically and permanently deleted from our servers immediately after the analysis is completed.
  • Security: We employ industry-standard security measures to protect your facial data, including encrypted storage and secure data transmission.

Data Retention

We are committed to protecting your privacy by minimizing data storage.

  • Image Deletion: Uploaded images are automatically deleted from our servers immediately after analysis.
  • Report Deletion: You have full control to delete your reports whenever you wish through the App.
  • Account Deletion: You have the ability to delete your account along with all associated data. Once deleted, this data cannot be recovered.

Your Data Rights

You have the right to access, update, or delete your personal information at any time. If you need assistance, please contact us via email at report@looksmaxxreport.com.

Children's Privacy

Our App is not intended for children under the age of 17. We do not knowingly collect or solicit any personal information from children under 17.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices. If we make any material changes, we will notify you via email or through a notice in the App before the changes become effective.

Contact Us

If you have any questions about this Privacy Policy, please contact us at report@looksmaxxreport.com.

Mailing Address:

I Lov Guitars Inc.

1102-2250 Kennedy Road

Scarborough, Ontario, M1T 3G7, Canada